Cancellation policy

Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de, Phone: +49 (0) 9170 9492 0) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed sample withdrawal form for this purpose, but it is not required.

To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any case not later than fourteen days from the day on which the notification of your withdrawal of this contract was received by us. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise with us; you will not be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case not later than fourteen days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any diminution in the value of the goods if this diminution is due to handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

Return Labels

Without prejudice to your statutory rights, return labels for your return within Germany will be provided to you. If you use these return labels, a charge of €3.95 will be levied for the return. The return label will be provided to you by email. You can hand in the return at a parcel shop of the respective provider in Germany.