FAQ
Frequently asked questions
Shipping and delivery
Unless a different deadline is specified in the respective offer, the goods will be delivered in Germany within 3 - 4 days, for deliveries abroad within 5-7 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.
Deliveries within Germany:
We charge a flat shipping fee of €2.95 per order.
Free shipping in Germany for orders over 30 €.
Free shipping in Austria for orders over 50 €.
Deliveries abroad:
For deliveries to the following countries we charge €7.99:
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United KingdomFor delivery to all other countries we charge 13.99 €.
Shipping conditions:
Delivery takes place within Germany and to the following countries:
Andorra, Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Lichtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, San Marino, Sweden, Switzerland, Vatican City, United Kingdom.
Shipping to German islands is excluded.
No shipments are made to the following foreign islands: Azores, Canary Islands, French Guiana, Guateloupe, Martinique, Mayotte, Reunion, Madeira
Shipping costs (including VAT)
Return
Consumers have a fourteen-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must contact us (Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de, Telephone: 49 9170 94920, Fax: 49 9170 949294) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
(If you want to cancel the contract, please fill out this form and send it back.)
– To Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de, Fax: 49 9170 949294
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
- Date
(*) Delete as appropriate.
Cancellation policy [https://legal.trustedshops.com/produkte/rechtstexter] created with the Trusted Shops Legal Text Generator in cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].