FAQ
Frequently asked questions
Shipping and delivery
Unless otherwise specified in the respective offer, the goods will be delivered within 3-4 days in Germany and within 5-7 days for deliveries abroad after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship them together unless we have agreed otherwise. In this case, the delivery time will be determined by the item you ordered with the longest delivery time.
Deliveries within Germany:
We charge a flat shipping fee of €2.95 per order.
Free shipping in Germany for orders over 30 €.
Free shipping in Austria for orders over 50 €.
Deliveries abroad:
For deliveries to the following countries we charge €7.99:
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United KingdomFor delivery to all other countries we charge 13.99 €.
Shipping conditions:
Delivery takes place within Germany and to the following countries:
Andorra, Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, San Marino, Sweden, Switzerland, Vatican City, United Kingdom.
Shipping to German islands is excluded.
No shipments are made to the following foreign islands: Azores, Canary Islands, French Guiana, Guateloupe, Martinique, Mayotte, Reunion, Madeira
Shipping costs (including VAT)
Return
Consumers have a fourteen-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de, Telephone: 49 9170 94920, Fax: 49 9170 949294) by means of a clear statement (z.B. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
(If you wish to cancel the contract, please fill out this form and return it.)
– To Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de, Fax: 49 9170 949294
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete as appropriate.
Cancellation policy [https://legal.trustedshops.com/produkte/rechtstexter] created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].