FAQ
Frequently asked questions
General Information on Quality
We offer a wide selection of 100% leather-free jewelry boxes and watch cases. For reasons of absolute transparency, however, we label our products as leather-free and not as 100% vegan.
The reason: During artisanal manufacturing, raw materials are necessarily used in which organic components cannot always be completely excluded due to production requirements.
If you want to avoid animal hides, our leather-free collections are the perfect choice. Here's what sets them apart:
- No animal hide: Absolutely no genuine leather is used in these models.
- High-quality alternatives: The products are made from premium fine synthetics (faux leather) or durable textile fabric.
- Noble feel: Our leather-free materials are equal to genuine leather in appearance and smooth tactile quality.
- Tested quality: All Friedrich23 products are developed according to strict German standards and undergo thorough quality inspection on-site.
Genuine leather is a noble, nature-focused material that retains its beauty for many years with proper care:
- Cleaning & care: For regular cleaning, a slightly damp, soft cloth is sufficient. To keep the leather supple and protect it from drying out, we recommend occasional use of a mild, transparent leather care product or leather balm.
- The ideal location: Our jewelry and watch boxes feel most at home in dry living spaces such as the bedroom, living room, dressing room, or hallway.
- What you should avoid: Humid rooms (such as the bathroom): The high humidity in the bathroom can damage both the leather and the interior lining and accelerate jewelry tarnishing. Direct, prolonged sunlight: Keep in mind when placing the box (e.g., on a windowsill) that constant UV light can fade or dry out the leather over time.
We transparently declare the upper material of each individual product in the respective descriptions and material properties on the product page.
- Leather-free alternatives: Simply look for the label "Synthetic leather / fine synthetics" or "Microfiber" in the material specifications.
- Genuine leather models: These are explicitly marked with the label "Genuine leather or leather".
Our service promise: If a product is ever missing material labeling or if it's unclear, please let us know directly! We will verify the information immediately and update the specification on the product page right away.
Friedrich23's travel jewelry and watch cases are specially designed to withstand the rigors of travel and provide maximum protection for your valuables in your suitcase:
- Shock-resistant protection & stable internal construction: The rigid outer shell and stable frame construction inside reliably prevent delicate watches or jewelry from being crushed or damaged by heavy suitcase contents.
- Secure closure: Strong zippers or robust snap buttons (often with variable closure levels for different fill heights) keep the case securely closed even during heavy vibrations.
- High flexibility through removable compartments: Thanks to modular, removable dividers, the interior space can be individually customized – from small earrings and chains to large statement jewelry pieces or watches, every item finds its perfect place.
- Compact design: They make optimal use of space in your suitcase or carry-on luggage without adding unnecessary volume.
For jewelry lovers
Yes, our jewelry boxes significantly slow down the tarnishing (oxidation) of silver jewelry. See also our blog post
- Protection from moisture & light: Silver jewelry tarnishes mainly through reactions with sulfur compounds in the air, moisture, and light. The snugly fitting lid (especially on models without a glass window) keeps the jewelry inside dark and protected from air exposure.
- Gentle interior materials: The interior linings used are high-quality and carefully processed so they don't trigger chemical reactions with metals.
- Proper placement is essential: Don't place your jewelry box in the bathroom or in direct sunlight, as high humidity accelerates tarnishing (also see our FAQ article on caring for genuine leather boxes).
- Care tip: Since silver is a natural precious metal, slight darkening over very long periods can never be completely avoided. Occasional refreshing with a soft silver polishing cloth keeps your jewelry looking like new for years to come.
Yes, the jewelry boxes and cases from Friedrich23 are distinguished by particularly thoughtful and versatile interior layouts. Each piece of jewelry gets its optimal place:
- Rings & Earrings: Soft velvet ring bars provide secure hold. Additionally, many models feature removable earring and brooch bars as well as small compartments for larger earrings and small hoops.
- Necklaces & Bracelets: Integrated chain hooks prevent necklaces from tangling. Additional small compartments are available for delicate bracelets and fine chain bracelets.
- Bangles, Glasses & Statement Jewelry: Generously sized, deeper compartments such as in Aurora, Cordoba, Caiman, Copenhagen, Ascot provide ample space for large bangles, statement pieces, or sunglasses.
- Smartwatches with Charging Function: Selected models (Aurora, Cordoba) feature a special smartwatch compartment including cable pass-through. This way you can store your smartwatch safely in the jewelry box while charging it at the same time.
To prevent delicate necklaces from tangling, Friedrich23 jewelry boxes and travel cases offer thoughtfully designed sorting systems for every chain size:
- Integrated chain hooks with protective pouches (for example, in the Cordoba, Copenhagen, Milano, and Caiman collections): The jewelry box or case features special hooks where chains hang freely. The dangling ends or pendants are stored in protective pouches (pocket compartments) below. This prevents slipping and tangling—even during travel vibrations.
- Individual compartments for statement and chain necklaces: Many of our jewelry boxes, such as Aurora, have subdivisions with small individual compartments. This allows each chain to be stored separately without coming into contact with other jewelry pieces.
For Watch Enthusiasts
Yes, the watch boxes and watch rolls from Friedrich23 are specifically designed for large watch models and oversized cases.
- Standard models (e.g. Bond, Bond Cross Grain, Infinity, LeCroc, London, Cubano): Offer a pillow width from approximately 50 mm and are ideal for classic to large watches.
- Premium models (e.g. Dynasty, Carbon, Cubano XL): Are equipped with extra-wide watch pillows from 53 mm to 60 mm – perfect for XXL watches, Panerai models, and striking chronographs.
- Watch rolls: Feature generous pillow widths from 50 mm to 65 mm, so multiple large watches can be safely stored while traveling without scratching each other or colliding.
To optimally protect your watches and their straps, Friedrich23 uses a thoughtfully designed material and padding concept:
- Protection against scratches: All interior spaces, dividers, and cushions are lined with extremely soft, lint-free velour. This reliably prevents micro-scratches on the case, clasp, or strap.
- Flexible fit without rigid core: Our watch cushions have no hard plastic core. They are filled inside with high-quality, flexible foam. This allows the cushions to be easily compressed ("squeezed").
- Protection against stretching: Thanks to the flexible foam filling, both watches with small strap circumference (e.g., for women or short leather/steel straps) and watches with large strap circumference sit on the cushion without excessive tension. This prevents stretching or deformation of leather and steel straps.
Our top gift recommendations by budget:
- Best Value Tip (Budget-Friendly): The watch boxes from the Bond Cross Grain Series for 4-10 watches. It impresses with modern Saffiano embossing, excellent value for money, and accommodates up to 6 watches.
- Premium Tip (Exclusive): The Dynasty watch storage for 3-20 watches with additional storage compartment. An elegant highlight featuring extra-wide cushions for large watches and a practical compartment for cufflinks, straps, or jewelry.
What sets Friedrich23 watch storage apart for collectors:
- Flexible Support: Soft, adaptable ("squeezable") cushions accommodate watches with both small and large band circumferences effortlessly and without overstretching.
- Space for XXL Watches: Generous compartments provide ample room even for distinctive cases with 45 mm to over 50 mm diameter.
- Scratch Protection & Protective Walls: Padded dividers in the watch rolls and soft interior lining reliably prevent scratches on watch glass and case.
- Material & Design Variety: Available in noble genuine leather or high-quality vegan faux leather (fine synthetic) – optionally classic closed design, with glass lid/viewing window, or integrated utility compartment.
Delivery & Shipping
Unless otherwise specified on the product, we dispatch your order quickly and reliably:
- Delivery time Germany: Delivery usually takes place within 3 to 4 business days after the contract is concluded (for prepayment, after the time of your payment instruction).
- Delivery time abroad: For deliveries abroad, your goods usually reach you within 5 to 7 business days.
- Typically even faster: As you can see from our numerous positive customer reviews, your package arrives much faster in most cases! However, please understand that we are bound by the delivery times of our shipping service providers. No deliveries take place on Sundays and public holidays.
- Orders with different delivery times: If you have ordered items with different delivery times, our warehouse combines your products in a single shipment (unless otherwise agreed). In this case, the delivery time of the item with the longest deadline applies to the entire order.
Deliveries within Germany:
We charge a flat shipping fee. € 2,95 € per order.
Germany from 50 € Free shipping on goods of equal value.
Delivery to Austria:
We charge a flat shipping fee. 4,95 €.
Deliveries abroad:
For deliveries to the following countries, we charge 9,99 €:
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
For deliveries to all other countries, we charge 29,95 €.
Delivery is available within Germany and to the following countries:
Andorra, Albania, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, San Marino, Czech Republic, Hungary, Vatican City, United Kingdom, Cyprus.
Shipping to German islands is excluded.
No shipment to the following foreign islands: Azores, Balearic Islands, Canary Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Madeira
Shipping costs (including statutory VAT)
Yes, our products make excellent stylish gifts and can be delivered gift-wrapped directly to the recipient:
- High-quality standard packaging: All of our jewelry boxes, jewelry cases, and watch rolls are already shipped from the factory in an elegant Friedrich23 product packaging that is perfect for gifting.
- Optional gift wrapping service: If you'd like it to be even more personal and heartfelt, we'll lovingly hand-wrap your gift for you!
- On each product page, you can activate and add the option "Wrap this product as a gift" directly above the shopping cart button. An example image will show you exactly what the wrapped package will look like.
- Direct shipment to the recipient: Would you like to ship the gift directly? Simply enter a different delivery address during checkout. We'll then send the package directly to the lucky recipient.
Return
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de, Telephone: +49 (0) 9170 9492 0) by means of an unambiguous declaration (z.B. You must inform us of your decision to withdraw from this contract (e.g., by letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return labels
Without prejudice to your statutory rights, return labels will be provided for your return within Germany. A fee of [amount] will be charged for the return when using these return labels. 3,95 € A fee has been charged. The return label will be provided to you via email. You can drop off the return at a parcel shop of the respective provider in Germany.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Friedrich Lederwaren GmbH, In der Alting 9, 90596 Schwanstetten, Germany, info@friedrich23.de
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.










